Microsoft Dynamics 365 Guides is a mixed‑reality application that delivers step‑by‑step holographic instructions on Microsoft HoloLens. It helps frontline workers learn and execute complex tasks faster and more accurately by overlaying 3D content, text, photos, and videos directly in the work context. Authors can create and update procedures from a PC, publish instantly, and capture data for continuous improvement—connecting people, processes, and knowledge across the organization.

What’s special about Dynamics 365 Guides?

• Spatial, hands‑free guidance on HoloLens with anchored instructions mapped to real‑world equipment.
• Rich content support including 3D models, images, and videos to standardize procedures and training.
• Integrated calling and collaboration via Microsoft Teams on HoloLens for expert assistance when needed.
• Analytics to measure task time, completion rates, and error hotspots for process optimization.
• Enterprise security and identity using Microsoft Entra ID and role‑based access control.
• Simple authoring on PC with instant publish and version control—no coding required.
• Integration with other Dynamics 365 apps and Power Platform for workflows and data capture.

Key Capabilities

• Author once, run anywhere: Build procedures on PC; deploy to HoloLens for hands‑free execution.
• Anchored steps & 3D content: Place holograms precisely on machines/work areas to guide each action.
• Guided training & certification: Standardize onboarding and skills development with assessments.
• In‑task data capture: Record photos, notes, and measurements for quality and compliance.
• Operational analytics: Track performance metrics to identify bottlenecks and improve SOPs.
• Collaboration: Start a Teams call from HoloLens for real‑time help without leaving the task.
• Extensibility: Trigger flows with Power Automate or connect to asset data and work orders.

Business Impact

• Reduce training time and ramp‑up for new hires.
• Lower rework and errors by guiding technicians through best‑practice steps.
• Preserve expert knowledge and standardize procedures across shifts and sites.
• Improve safety and compliance with in‑task checklists and evidence capture.
• Increase throughput and first‑time‑fix rates for maintenance, production, and QA.

Bottom line

Dynamics 365 Guides combines mixed reality, collaboration, and analytics to transform how people learn and perform work on the frontline. DBS designs, implements, and scales Guides solutions so your workforce can execute critical tasks faster, safer, and with consistent quality.