Microsoft Dynamics 365 Artificial Intelligence
Support your Sales Oraganisation, Marketing and Customer Service with powerful AI for predictive insights and substantiated data.
Dynamics 365 AI for Sales
Increase your sales with the help of AI-driven insights that promote personalised engagement and proactive decision making to help build relationships.
Benefits :
Find the best opportunities
Increase conversion and win rates by using machine learning to prioritise leads and opportunities with the highest likelihood to convert and buy. Use references from Dynamics 365, LinkedIn and Office 365.
Make connections
Secure warm introductions from colleagues who already have active relationships with prospects based on Office 365 and LinkedIn data. Build trust with AI-guided selling, including talking points and next best actions.
Benefit from personalized interaction
Enable your sellers to deliver personalized and relevant interactions based on embedded insights that recommend conversation topics and follow-up activities associated with a customer.
Increase sales productivity
Save time with contextual, real-time prompts that suggest new records to create as sellers enter notes. Keep track of customers with a single relationship health score that represents relationship health and risks.
Dynamics 365 Customer Insights
Unify your data across sources to get a single view of customers, optimise engagement, and discover insights that drive personalised experiences.
Benefits:
Discover insights
Employ quick-start machine learning templates to predict churn or the next best action. Discover and create new audience segments, and empower your teams with customer profiles and insights that are embedded directly into your business applications. Trigger workflows in response to customer actions and signals by using Microsoft Flow.
Holistic view of customers
Bring transactional, observational, and behavioral data from popular data sources by using prebuilt connectors. Unify your data by resolving customer identities with recommendations based on AI and machine learning. Build rich customer profiles by incorporating audience intelligence from Microsoft Graph.
Adapt and extend the solution
Connect your customer data with Microsoft Power BI to customise dashboards and reports. Build custom apps with embedded customer insights by using Microsoft PowerApps. Extend the solution with familiar Azure services and tools, and use your own machine learning models.
Dynamics 365 AI for Customer Service
Leverage AI driven insights to make better decisions and proactively improve customer satisfaction with confidence.
Benefits:
Improve customer satisfaction
Identify the factors that have the greatest impact on customer satisfaction and use AI Insights to implement data-based optimizations.
new insights with KPI Dashboard
Visualise customer engagement patterns, agent performance, and customer service operations using dashboards with built-in AI, business intelligence, and machine learning capabilities. Discover and share critical insights with interactive charts and filters.
Increase operational efficiency with AI
Streamline operations with case resolution insights, backlog trends, and historical comparisons to evaluate agent performance and business impact. Monitor case volume and incoming support topics to optimise agent productivity.
