Dynamics Business Solutions
Microsoft Azure Cloud Solutions – Web – Azure Communication Services
Azure Communication Services (ACS) is a cloud-based communication platform that enables developers to add voice, video, chat, and SMS capabilities into applications. Built on the same infrastructure as Microsoft Teams, ACS provides enterprise-grade security, reliability, and scalability. In 2025, ACS is enhanced with advanced Teams interoperability, AI-powered insights, and multi-channel engagement features.

What’s special about Azure Communication Services ? 

  • Deep interoperability with Microsoft Teams, including Teams Phone extensibility for CCaaS and customer service platforms. 
  •  AI-powered communication insights with Copilot for call summaries, transcription, and sentiment analysis. 
  •  Multi-channel support: chat, SMS, voice, video, email notifications, and push alerts. 
  •  Global coverage with phone numbers, PSTN integration, and regulatory compliance. 
  •  Zero Trust security with Microsoft Entra ID and Defender for Identity. 
  •  Developer-friendly SDKs and APIs with GitHub integration for CI/CD. 

Key Capabilities 

  • Embed secure voice and video calls into web and mobile apps. 
  •  Enable SMS, email, and push notifications for customer engagement. 
  •  Integrate with Teams for contact center and business workflows. 
  •  Provide transcription, translation, and real-time captioning. 
  •  Access advanced analytics for call quality and user sentiment. 
  •  Support compliance requirements with enterprise-grade encryption and controls. 

Benefits of Azure Communication Services 

  •  Enhances customer engagement across multiple digital channels. 
  •  Provides enterprise-class reliability and scalability. 
  •  Reduces development complexity with prebuilt APIs and SDKs. 
  •  Strengthens collaboration with Teams integration. 
  •  Unlocks AI-powered insights to improve customer experiences. 
  •  Ensures global reach with PSTN and regulatory compliance. 

Bottom line 

Azure Communication Services goes beyond APIs. It is a complete omni-channel engagement platform. With Teams interoperability, AI-powered insights, and global communication capabilities, DBS enables organizations to build modern, customer-centric applications that improve collaboration and engagement

How can we help?

Contact a Dynamics 365 sales representative.

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