Dynamics Business Solutions
Microsoft Dynamics 365 – Connected Store

Microsoft Dynamics 365 Connected Store extends the retail experience beyond traditional commerce by turning physical stores into intelligent, data-driven environments. It connects devices, systems, and people across every store location to improve performance, enhance customer experience, and ensure operational continuity even offline. Powered by AI, analytics, and IoT integrations, Connected Store empowers retailers to create smart, resilient, and adaptive retail spaces.

What’s special about Microsoft Dynamics 365 Connected Store?

  • Built on Dynamics 365 Commerce and Microsoft Cloud to unify store operations and analytics.
  • Offline Point of Sale (POS) capabilities available on iOS and Android for uninterrupted service.
  • Real-time device health dashboards with proactive alerts for network and sync issues.
  • Azure Maps integration for location intelligence, store locator functionality, and address lookup.
  • Enhanced POS workflows with inline actions, images in cart view, and improved user experience.
  • Integration with IoT sensors for environmental tracking, queue management, and footfall analytics.
  • Seamless synchronization with HQ for pricing, promotions, and inventory updates.
  • Unified platform for both digital and physical retail intelligence.

Key Capabilities

  • Offline POS Resilience: Continue transactions even during connectivity outages using built-in offline support.
  • Device Health Monitoring: Track device performance, connectivity, and readiness through visual dashboards.
  • Modern POS Experience: Enable inline actions, quick order views, and richer product visualization.
  • Azure Maps & Geolocation: Use mapping intelligence for store locators, regional routing, and real-time location services.
  • IoT & Sensor Integration: Monitor in-store activity, environmental data, and operational metrics.
  • Real-Time Sync: Automatically synchronize customer, inventory, and pricing data with HQ systems.
  • Analytics & Insights: Leverage Power BI and Copilot insights for store performance tracking and predictive maintenance.
  • Security & Compliance: Backed by Microsoft Cloud security standards and Entra ID governance.

Business Impact

  • Reduce downtime and lost sales through offline-ready POS and real-time device monitoring.
  • Improve store operations with proactive alerts and performance analytics.
  • Enhance the in-store experience with faster checkouts and smarter workflows.
  • Enable HQ teams to make data-driven decisions with unified retail analytics.
  • Increase staff productivity and customer satisfaction through intelligent automation.
  • Create sustainable, scalable store operations built for modern retail demands.

Bottom line

Microsoft Dynamics 365 Connected Store transforms physical retail into a modern, intelligent environment. By connecting POS, IoT, analytics, and AI, DBS helps organizations build smarter stores that operate seamlessly, deliver better customer experiences, and adapt quickly to changing market needs.

How can we help?

Contact a Dynamics 365 sales representative.

  • See a live demo.
  • Set up a free trial.
  • Get answers and expert guidance.
  • Start transforming your business processes.

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