Dynamics Business Solutions
Microsoft Dynamics 365 – Remote Assist

Microsoft Dynamics 365 Remote Assist empowers technicians and experts to collaborate remotely using mixed reality. It enables on-site workers to share their real-world view through HoloLens 2 while remote experts join via Microsoft Teams to provide real-time guidance, annotations, and instructions. This connected approach reduces travel, increases first-time fix rates, and ensures knowledge is shared seamlessly across the organization.

What’s special about Microsoft Dynamics 365 Remote Assist?

  • Built for mixed reality through HoloLens 2, enabling hands-free collaboration and spatial annotations.
  • Seamless integration with Microsoft Teams for real-time video, voice, and file sharing.
  • Experts can draw, highlight, and anchor instructions directly in the technician’s field of view.
  • Connected with Dynamics 365 Field Service to launch calls from work orders and automatically capture call data.
  • Screenshots, photos, and call notes are automatically attached to service records for future reference.
  • AI and spatial intelligence enhance accuracy and efficiency in complex repairs.
  • Remote Assist mobile capabilities now unified with Microsoft Teams mobile for enhanced accessibility.
  • Enterprise-grade security and identity via Microsoft Entra ID.

Key Capabilities

  • Mixed Reality Collaboration: Technicians use HoloLens 2 to connect with remote experts in real time.
  • Spatial Annotations: Experts mark up real-world objects with arrows, drawings, and instructions that stay anchored in place.
  • File & Media Sharing: Share schematics, manuals, or 3D models directly within the call.
  • Field Service Integration: Launch calls from within work orders and attach captured data back to Dynamics 365.
  • Teams Integration: Collaborate directly with colleagues using Teams desktop or mobile apps.
  • Knowledge Capture: Record and store visual instructions for training and documentation.
  • Device Flexibility: Use on HoloLens 2 or Teams-enabled mobile devices for flexible field support.
  • Offline Synchronization: Access instructions and call history even when connectivity is limited.

Business Impact

  • Reduce travel costs by connecting field technicians and experts virtually.
  • Increase first-time fix rates through real-time visual collaboration.
  • Improve knowledge transfer between senior experts and new field staff.
  • Accelerate problem resolution and boost service reliability.
  • Enhance safety and compliance by providing remote supervision during complex procedures.
  • Strengthen service consistency across teams and locations.

Bottom line

Microsoft Dynamics 365 Remote Assist transforms field collaboration with mixed reality and Teams integration. By connecting experts and technicians through immersive, real-time guidance, DBS helps organizations deliver faster, safer, and more efficient service anywhere in the world.

How can we help?

Contact a Dynamics 365 sales representative.

  • See a live demo.
  • Set up a free trial.
  • Get answers and expert guidance.
  • Start transforming your business processes.

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