Dynamics Business Solutions
Microsoft Dynamics 365 – Commerce
Microsoft Dynamics 365 Commerce enables organizations to connect digital, in‑store, and back‑office retail operations through one unified commerce platform. It empowers retailers to deliver consistent, personalized experiences across online storefronts, physical stores, call centers, and emerging channels. With AI-driven insights, Copilot experiences, intelligent search, and integrated payments, businesses can modernize operations, optimize fulfillment, and build long-term customer loyalty.

What’s special about Microsoft Dynamics 365 Commerce? 

  • Copilot embedded in Store Commerce: Assist store associates with product insights, recommendations, intelligent store actions, and enriched product content powered by Microsoft Copilot. 
  • Integrated fraud protection via Adyen: Commerce provides native Adyen payment gateway integration for secure, global payment authorization and capture. 
  • Modern, flexible payment capabilities: Support for global payment methods, seamless checkout, BOPIS, and integrated payment flows across channels. 
  • Advanced pricing, promotions & merchandising: Centrally manage promotions, discounts, and omnichannel pricing using real-time sales and cost data. 
  • Intelligent store operations & device health: Monitor devices, improve store reliability, and ensure offline readiness for POS operations. 
  • Global, omnichannel compliance: Support regional fiscal, tax, and retail compliance across global markets. 
  • Deep integration with Dynamics 365 ecosystem: Connect Commerce with Customer Insights, Finance, Supply Chain Management, Customer Service, and the complete Microsoft stack. 
  • Hardware & POS enhancements: Support for multiple POS device types: fixed, mobile, self‑checkout and hardware peripherals for modern store operations. 

Key Capabilities 

  • Omnichannel Retail: Deliver consistent customer experiences across in‑store, online, call center, and digital channels with unified data and operations. 
  • Point of Sale (POS): Support fixed terminals, mobile POS, assisted selling, and self‑checkout—with intelligent recommendations and customer insights. 
  • Order Management & Fulfillment: Enable BOPIS, curbside pickup, ship‑from‑store, distributed order management, and unified order visibility across all channels. 
  • Pricing & Promotions Engine: Manage omnichannel promotions, tiered discounts, contextual pricing, and personalized offers using real‑time retail data. 
  • Payment & Fraud Protection: Authorize and capture payments worldwide using integrated Adyen payments, with fraud protection and seamless checkout experiences. 
  • AI & Copilot for Store Commerce: Enhance store operations with personalized product content, intelligent recommendations, and Copilot-driven associate assistance. 
  • Device Health & Offline Operations: Monitor POS hardware, ensure operational readiness, and maintain sales continuity even during network disruptions. 
  • Analytics & Insights: Access real-time performance dashboards, product analysis, customer behavior insights, and cross‑channel analytics through Power BI. 

Business Impact 

Deliver consistent omnichannel experiences: Provide customers with seamless buying journeys across online and offline touchpoints. 

Boost store productivity: Equip associates with Copilot insights, customer profiles, and real-time product data to improve efficiency and sales. 

Increase security & reduce payment risks: Ensure compliant, secure transactions through integrated global payment services and enhanced fraud mitigation. 

Scale globally with confidence: Adopt regional compliance, localized pricing, multi-language support, and flexible deployment options. 

Optimize inventory & fulfillment: Gain visibility across channels and use connected order management to reduce delays and improve fulfillment accuracy. 

Strengthen customer loyalty: Use personalization, recommendations, loyalty tools, and unified customer profiles to drive long-term engagement. 

Bottom line 

Microsoft Dynamics 365 Commerce unifies retail operations, optimizes customer journeys, and empowers businesses with intelligent, connected, and scalable commerce capabilities. With AI-driven recommendations, secure global payments, and seamless omnichannel experiences, DBS helps retailers across Bahrain and the GCC modernize operations, elevate customer engagement, and build a truly connected commerce ecosystem across every touchpoint.  

How can we help?

Contact a Dynamics 365 sales representative.

  • See a live demo.
  • Set up a free trial.
  • Get answers and expert guidance.
  • Start transforming your business processes.

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