Dynamics Business Solutions
Microsoft Dynamics 365 – Fraud Protection

Microsoft Dynamics 365 Fraud Protection is an AI-driven solution that helps organizations detect and prevent fraud across online, in-store, and account-based transactions. By combining machine learning, behavioral analytics, and Microsoft’s global fraud network intelligence, it enables businesses to identify suspicious activity, reduce losses, and safeguard customer trust. The solution integrates seamlessly with Dynamics 365 Commerce, providing merchants with real-time protection and intelligent decisioning at every step of the customer journey.

What’s special about Microsoft Dynamics 365 Fraud Protection?

  • Unified fraud prevention across account, payment, and in-store activities.
  • Three specialized modules: Account Protection, Purchase Protection, and Loss Prevention.
  • AI and machine learning models that continuously adapt to new fraud patterns.
  • Behavioral and device fingerprinting analytics to detect high-risk transactions.
  • Fraud Protection Network leveraging anonymized global merchant data for collective intelligence.
  • Customizable rule-based decision engine for defining fraud thresholds and automated responses.
  • Real-time monitoring dashboards for fraud trends, anomalies, and transaction scoring.
  • Seamless integration with Dynamics 365 Commerce, enabling risk evaluation during purchase events.

Key Capabilities

  • Account Protection: Detect and block account takeovers, bot attacks, and fraudulent sign-ups using advanced risk scoring.
  • Purchase Protection: Analyze online transactions in real time to prevent payment fraud and reduce chargebacks.
  • Loss Prevention: Identify suspicious in-store activities such as excessive refunds, discounts, or POS overrides.
  • Rules and Decision Engine: Automate fraud response actions with configurable rules for approval, rejection, or manual review.
  • Fraud Network Intelligence: Leverage anonymized shared data to improve fraud models and reduce false positives.
  • Reporting and Analytics: Access Power BI dashboards for fraud trends, transaction patterns, and decision outcomes.
  • APIs and Connectors: Integrate with Dynamics 365, Power Platform, and third-party systems for centralized fraud management.
  • Case Management: Manage flagged transactions through configurable workflows for investigation and resolution.

Business Impact

  • Reduce chargebacks, fraudulent transactions, and financial losses.
  • Improve transaction approval rates while maintaining security.
  • Enhance brand trust and customer confidence through proactive protection.
  • Automate fraud detection to minimize manual review and operational overhead.
  • Strengthen compliance and transparency with audit-ready reporting.
  • Gain actionable insights for continuous fraud strategy optimization.

Bottom line

Microsoft Dynamics 365 Fraud Protection empowers organizations to outsmart fraudsters with adaptive AI, intelligent automation, and global network insights. By protecting every stage of the customer journey from account creation to payment and in-store transactions. DBS helps businesses strengthen revenue integrity, build trust, and ensure sustainable growth.

How can we help?

Contact a Dynamics 365 sales representative.

  • See a live demo.
  • Set up a free trial.
  • Get answers and expert guidance.
  • Start transforming your business processes.

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