CodeTwo One‑Click Surveys for Microsoft 365 is a cloud‑based customer satisfaction (CSAT) platform that allows organizations to embed instant rating buttons (emojis, stars, thumbs up, etc.) directly into their Microsoft 365 email signatures. These surveys let recipients provide feedback with a single click from any email client or device, helping companies measure satisfaction, employee performance, and service quality in real time.
It is a complimentary feature included with CodeTwo Email Signatures 365, requiring no installation on end‑user devices and working automatically through cloud-based processing.
It is a complimentary feature included with CodeTwo Email Signatures 365, requiring no installation on end‑user devices and working automatically through cloud-based processing.
What’s so special about CodeTwo One‑Click Surveys
- Customer/employee satisfaction in one click: Recipients can rate interactions instantly using intuitive icons (emojis, stars, thumbs). This eliminates long-form questionnaires and increases response rates dramatically.
- Automated survey delivery through email signatures: Surveys are inserted into signatures in the cloud, meaning the user’s device or email client doesn’t matter. Mobile, desktop, Mac, Outlook, Gmail, anything. No local agents required.
- Real-time analytics with CodeTwo Insights: Ratings and optional comments are collected centrally and available instantly through a browser-based analytics dashboard. Track performance trends, customer sentiment, and service quality.
- Survey automation based on rules: Configure different surveys for different teams (e.g., Sales, Support, Service Desk), specific keywords, recipients, or message types for precision-based feedback collection.
- Works with 60,000+ organizations worldwide: The platform is widely adopted and proven at scale.
- Complimentary with CodeTwo Email Signatures 365: No extra licensing is needed if you already use the signature platform; simply enable the service and start gathering insights.
- Customizable survey templates: Comes with dozens of professionally designed templates tailored to various business processes. Customer support, product feedback, employee evaluations, and more.
Advantages of CodeTwo One‑Click Surveys
- Boosts response rates and customer engagement: Because surveys require only a single click, customers respond quickly without friction significantly increasing actionable feedback.
- Improves service quality and employee performance: Real-time data lets managers address issues immediately, follow up with dissatisfied customers, and recognize high contributors.
- Strengthens product and marketing insights: Surveys help identify customer preferences and sentiment, enabling more targeted campaigns and better product decisions.
- Fully automated and serverless for end users: There is no client installation, no configuration on desktops or mobiles everything is handled centrally at the tenant level.
- Extremely flexible implementation:
You can:
- add surveys to every outgoing email,
- display them only after ticket closure,
- tailor the survey to department needs,
- or create dedicated rules for specific campaigns.
- Seamless integration with Microsoft 365: Works automatically with all apps connected to the tenant. Teams, Outlook, and mobile mail apps included ensuring consistent branding and feedback capture.
Bottom line
CodeTwo’s One‑Click Surveys offer organizations a simple, modern, and highly effective way to measure customer sentiment and employee performance directly from everyday email interactions. With built‑in templates, cloud automation, and real‑time analytics, businesses can collect meaningful insights without disrupting workflows or requiring user training.
DBS helps organizations design, deploy, and optimize One‑Click Survey programs, ensuring proper rule configuration, branding alignment, automation setup, analytics integration, and end‑to‑end governance so your teams gain immediate value from every customer interaction.
DBS helps organizations design, deploy, and optimize One‑Click Survey programs, ensuring proper rule configuration, branding alignment, automation setup, analytics integration, and end‑to‑end governance so your teams gain immediate value from every customer interaction.
