Got an issue right now? Our support engineers are on it. Contact DBS Support for immediate help with incidents, errors, configuration questions, or quick guidance – so your team can get back to work fast.
What’s special about DBS Support
- Rapid triage & clear next steps: We acknowledge quickly, classify the issue, and tell you exactly what happens next.
- Certified engineers: Specialists across Microsoft Dynamics 365, LS Central (Retail & Hospitality), Sophos, Veeam, Cloud & Infrastructure.
- Business-safe troubleshooting: We protect data, follow change controls, and document every step.
- Root-cause mindset: Not just a quick fix, we capture cause and prevention notes for you.
- Seamless handover to AMC if needed: If the issue reveals a recurring need, we can transition you into an SLA/AMC plan without repeating work.
Business impact
Every minute of downtime hurts. Fast, structured support limits disruption, protects revenue, and restores confidence across your teams.
How it works (simple flow)
- Submit a ticket → share your details and impact
- Engineer triage → quick diagnosis, ETA & action plan
- Resolution & summary → fix delivered, root cause + prevention notes
When to use this page (examples)
- Login, posting, or sync errors
- POS/Hardware Station or device issues
- Performance slowness or unexpected behavior
- Backup/restore questions (Veeam)
- Configuration questions in Dynamics 365 Finance & Operations/Business Central/Odoo/Zoho/LS Central
- Connectivity & integration failures (APIs, VPN, gateways)
Support channels
- Support Portal (recommended): https://support.dbs.dynamicswll.com/
- Email: support@dynamicswll.com
Operating hours
- Standard hours: Sun–Thu, 7:30–16:30 (GMT+3)
- After-hours emergencies: Please submit via the portal; urgent cases will be escalated per impact.
