Reliable systems need more than quick fixes. With a DBS Support Contract (Annual Maintenance Contract / SLA), you get continuous, structured support that safeguards your business operations, ensures uptime, and keeps your technology aligned with growth.
What’s special about DBS Support Contracts
- Guaranteed response times → defined commitments on how quickly we acknowledge and resolve issues.
- Proactive maintenance → regular health checks, system updates, and preventive measures to reduce downtime.
- Dedicated relationship → account manager and technical team familiar with your environment.
- Flexible coverage → choose a support plan that matches your business hours and critical needs.
- Comprehensive scope → from Microsoft Dynamics 365 and LS Central, to Odoo, Zoho, Sophos, Veeam, and cloud infrastructure.
- Cost efficiency → predictable pricing, bundled hours, and reduced ad-hoc costs.
Business impact
A support contract transforms ICT from reactive firefighting to proactive resilience. It protects revenue streams, ensures compliance, and builds stakeholder confidence that DBS is on call – not just in emergencies, but throughout your business journey.
What’s included
- Priority support via portal & email.
- System health checks and periodic reviews.
- Security updates and compliance monitoring.
- Backup & disaster recovery validation (Veeam).
- Incident response & root cause analysis.
- Training refreshers for your staff (optional add-on).
When to consider an AMC / SLA
- Your operations rely on 24/7 system availability.
- You manage multi-branch ERP, CRM, or retail & Hospitality integrations.
- You want predictable IT costs and no billing surprises.
- You need a trusted partner to monitor and prevent risks.
- You must meet compliance or industry regulations (ISO, GDPR, PCI, etc.).
How it works
- Request your contract → fill out the form with company details and scope.
- Consultation & proposal → we map coverage, response commitments, and pricing.
- Agreement & onboarding → sign contract, assign account manager, kick-off.
- Ongoing partnership → proactive support, reporting, and continuous advisory.
→ Request Support Contract
Bottom line
An AMC with DBS isn’t just a support contract – it’s an insurance policy for your business continuity, backed by certified experts who know your systems inside out.
